IDRsolutions Privacy Policy
We've written this policy in plain English. If anything is unclear, please get in touch — we're happy to explain.
- Who We Are
- What Data We Collect and Why
- How We Use Your Data
- Who We Share Your Data With
- International Data Transfers
- How Long We Keep Your Data
- Online File Conversions
- Your Rights
- Right to Complain
- Security
- Children's Data
- Changes to This Policy
- Contact Us
1. Who We Are
IDR Solutions Limited ("IDRsolutions", "we", "us", "our") is a software company specialising in Java-based PDF processing tools, including BuildVu, FormVu, JPedal, and JDeli. We are registered in England and Wales.
Our registered office is: IDR Solutions Limited, Office 26, Building 50, Churchill Square, Kings Hill, West Malling ME19 4YU, United Kingdom.
For any privacy-related questions, contact us or send an email to [email protected].
2. What Data We Collect and Why
We only collect data that we genuinely need. The table below sets out the purposes for which we collect data, what we collect, and the lawful basis we rely on under UK GDPR.
| Purpose | Data Collected | Lawful Basis (UK GDPR) |
|---|---|---|
| Account & order management | Name, email, billing address, phone number | Contract performance |
| Technical support | Name, email, technical enquiry details | Contract performance / Legitimate interests |
| Product improvement & bug fixing | User filed error reports | Legitimate interests |
| Marketing emails (opt-in only) | Name, email address | Consent |
| Legal & financial records | Name, billing info, transaction records | Legal obligation |
| Trial license monitoring | Usage data, device information | Legitimate interests |
We do not store credit or debit card details on our own systems. All payment transactions are processed directly by Stripe. Please refer to Stripe's privacy policy for details of how they handle your financial data.
Cookies
We will only use cookies with your explicit consent, which we ask for if needed. We may use cookies to understand how visitors use our site so we can improve it.
3. How We Use Your Data
We use your data to:
- Process your orders and manage your account
- Provide technical support and respond to your enquiries
- Send you product updates, security notices, and important account information
- Send you marketing emails — only if you have opted in, and you can unsubscribe at any time
- Comply with our legal and financial obligations
We will never sell your personal data to third parties or use it for any other purposes.
We share your data with a small number of trusted service providers who help us run our business. All processors are required by contract to keep your data secure and to use it only for the purposes we specify.
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Atlassian (Jira) | Technical support ticketing and issue tracking | View policy |
| Basecamp | Customer relationship management — contact details and correspondence | View policy |
| Microsoft | Email server — contact details and correspondence | View policy |
| Salesforce | Customer relationship management — contact details and correspondence | View policy |
| Stripe | Payment processing | View policy |
| Hosting / cloud providers | Website and application hosting | Available on request |
5. International Data Transfers
Some of our service providers process data outside the UK or European Economic Area (EEA). Where this happens, we ensure that appropriate safeguards are in place — typically Standard Contractual Clauses (SCCs) approved by the relevant authority, or transfers to countries with an adequacy decision. If you would like more information about the specific safeguards we use, please contact us.
6. How Long We Keep Your Data
We keep your data only for as long as we need it for the purpose it was collected.
7. Online File Conversions
When you use our online conversion tools, the file you upload is used solely to perform the conversion. We do not read, analyse, or retain the content of your files. Uploaded files and their converted outputs are deleted automatically one hour after the conversion is complete.
8. Your Rights
Under UK GDPR you have the following rights regarding your personal data. These rights are free to exercise — we will never charge a fee for a subject access request or any other rights request.
| Right | What it means |
|---|---|
| Access | You can ask us for a copy of the personal data we hold about you. |
| Rectification | You can ask us to correct any inaccurate or incomplete data. |
| Erasure | You can ask us to delete your data where we no longer have a lawful reason to hold it. |
| Restriction | You can ask us to pause processing your data in certain circumstances. |
| Portability | You can ask for a copy of your data in a structured, machine-readable format. |
| Object | You can object to processing based on legitimate interests, including direct marketing. |
| Withdraw consent | Where processing is based on consent (e.g. marketing emails), you can withdraw it at any time without affecting the lawfulness of prior processing. |
To exercise any of these rights, email us at [email protected]. We will respond within one calendar month.
9. Right to Complain
If you are unhappy with how we have handled your data, please contact us first and we will do our best to resolve it. If you remain unsatisfied, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
10. Security
We maintain appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include access controls, encryption in transit, and regular security reviews.
If we become aware of a data breach that is likely to affect your rights, we will notify you and the ICO as required by law.
11. Children's Data
Our products and services are intended for business and professional use. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have inadvertently collected data about a child, please email us at [email protected] or contact us immediately and we will delete it.
12. Changes to This Policy
We review this policy regularly and update it whenever our practices change or legislation requires it. When we make significant changes, we will notify active customers by email. The date at the bottom of this page always reflects the latest version.
13. Contact Us
For any questions about this policy or how we handle your data:
- Email: [email protected]
- Post: IDR Solutions Limited, Office 26, Building 50, Churchill Square, Kings Hill, West Malling ME19 4YU, United Kingdom
- Web: idrsolutions.com/contact-us
Appendix: Copyright, Website Terms, and Trial License
These terms were previously combined with our privacy statement. They are retained here for reference but are legally separate from our data protection obligations.
Copyright and Intellectual Property
All content on the IDRsolutions website — including text, design, graphics, software, and services — is reproduced by permission or owned by or licensed to IDR Solutions Limited and is protected by copyright. Unless otherwise expressly stated, materials may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form without our prior written permission.
All trade marks reproduced on this website that are not the property of IDRsolutions are used and reproduced with permission from the holders. No right or license is granted to any party under any patents, copyrights, trade marks, or trade secret information of IDR Solutions Ltd, except as expressly noted.
If you have any questions about these terms, please contact us.
Website Use
We make every effort to ensure the accuracy of information on our website, but we provide it on an "as is" basis without warranties of any kind. Your use of the website is at your own risk. IDRsolutions is not responsible for the content of any third-party websites linked from our site, and linking does not imply endorsement.
Trial Downloads Terms of Use
Trial software is provided for evaluation and non-production purposes only. IDRsolutions accepts no liability for any commercial, special, incidental, or consequential damage arising from the use or inability to use trial software, including loss of data or incompatibility with other systems.
IDRsolutions' trial software may contain technologies that monitor and report usage data — including devices used and frequency of use — to help us maintain and improve our products. By downloading and using a trial, you agree to these terms.
This policy was last modified on 20th February 2026.